Returns & Exchanges

At NESO, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your purchase doesn't fit perfectly or meet your expectations, our streamlined process ensures a quick exchange or full refund.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the items in their original packaging, ensuring all designer tags are attached and the products are in their original, unworn condition.

3

Ship It Back

Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing